Privacy Policy

What is "personal information?"

In general, it is any information that can be used to personally identify you. This may include your name, address, telephone number, e-mail address, occupation, etc. If the information we collect personally identifies you, or you can be reasonably identified from it, the information is considered personal information.

What is an "electronic document?"

The term "electronic document" means data that is recorded or stored on any medium in or by a computer system or other similar device and that can be read or perceived by a person or a computer system or other similar device. It includes a display, print out or other output of that data.

What personal information do we collect and hold?

We may collect the following types of personal information

1. Identification details, such as your name, date of birth, gender, signature, nationality, or your identity document such as driver’s license, passport, or any forms of identification;

2. Contact details, such as your residential or postal address, e-mail address, or telephone number;

3. Employment information, such as the nature of your work or profession, name of employer;

4. Banking and financial information, such as source of income, or the source of funds being remitted through us, or your bank account details;

5. Personal information contained in any e-mail entering or exiting our servers.

We also collect information on the purpose of transaction, and the person/s who will receive the money that you are sending such as contact details, banking and financial information, and your relationship to such person.

We may also collect any additional information relating to you that you provide to us directly through our websites or indirectly through the use of our websites or other online facilities, or through our representatives or otherwise.

How do we collect your personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. For example, we collect your personal information when you apply for or use a product or service, or when you talk to us or our representative in person or on the phone. We also collect information from you electronically; for instance, when you visit our website, send us an e-mail, or whenever you apply for access to our products and services electronically.

We may also collect information about you from other people or organizations. This may happen without your direct involvement. For instance, we may collect personal information about you from: our affiliates, associates, agents, and other representatives; publicly-available sources of information, such as public registers; your representatives (including your legal adviser, financial adviser, executor, administrator, guardian, trustee, or attorney); your employer; credit reporting agencies; other organizations, who jointly, with us, provide products or services to you; commercial information service providers, such as companies that provide fraud prevention reports; law enforcement agencies and other government entities.

It is understood that you authorize us to verify personal information that you have provided from any government regulatory body for purposes of complying with the customer identification requirements of the applicable AML/CTF Act and its Regulations, and our internal anti-money laundering/counter-terrorism ("AML/CTF") financing policies and guidelines.

For what purposes do we collect, hold, use, and disclose personal information?

We collect personal information about you so that we can perform our business activities and provide you with the product or service that you need. Generally, we only collect information to provide you with a specific product or service and you have consented to that collection.

The personal information that you provide is collected for the following purposes:

- Identifying you and your beneficiary in compliance with the applicable AML/CTF Act and its Regulations of the country or territory where you are sending money; and our own internal AML/CTF policies and procedures.

- Providing us with the information we need to effectively and efficiently transfer your money, and administering the other products and services that we provide or any other services provided by our affiliates, associates, and service providers.

- Sending communications requested by you or obtaining additional information from you to effectively complete the transfer of your money.

- Managing your relationship with us or our affiliates and associates including updating our records and keeping your contact details up to date.

- Providing your updated personal information to our affiliates and associates, banks, partner financial institutions, contractors, or service providers to effectively complete the transfer of your money.

- Conducting business research, data processing, and statistical analysis on our customers.

- With your consent, providing you with information about other products and services offered by I-Remit including its parent company in the Philippines, I-Remit, Inc. or its affiliates and associates, partner banks and financial institutions.

- With your consent, providing you with information about other products and services offered by third parties which may be of interest to you.

- Complying with any law, rule, regulation, lawful and binding determination, decision, judgment, or direction of a regulator or in cooperation with any governmental authority of any country (or political subdivision of a country).

Your personal information will not be used or disclosed for purposes other than those for which it has been collected, except with your consent, or unless we are required by law to do so.

What happens if we cannot collect your personal information?

If you do not provide us with the personal information described above, we may not be able to comply with our legal obligations and properly manage our business risks. Hence, we may not be able to provide you with our products and services.

To whom may we disclose your personal information?

We may disclose your personal information to:

- Our employees, affiliates and associates, banks, contractors or service providers for the purposes of operation of our business (both within Australia and overseas), including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, call centers, electronic network administrators, our auditors, and our professional advisors such as accountants, auditors, lawyers, business advisors and consultants; and

- The corresponding government authority, regulator, and/or any police or law enforcement agency that requires us to do so.

We may combine or share any information that we collect from you with information collected by any of our related affiliates and associates corporate (within your location as well as overseas).

How long shall we keep your personal information?

We are required by the applicable AML/CTF Act and its Regulations, and our internal AML/CTF policies and guidelines to keep your personal information for a period of at least five (5) years unless a longer period is prescribed by law enforcement bodies in the corresponding country where you are located or the courts and any government authority that requires us to do so. While we have your personal information, we will safeguard it according to established industry security standards.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us through the addresses, telephone numbers, or e-mail address provided in our website. Where we hold information that you are entitled to access, we will provide you with suitable means of accessing it (e.g., by phone, post or sending it to you by e-mail). We will not charge for simply making the request and will not charge for making corrections to your personal information provided the correction will not have any material effect on your remittance transaction.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In such cases, we will provide you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are reasonable grounds for amendment, then we will let you know.

What is the process for complaining about a breach of privacy?

If you believe that your privacy has been breached, please contact us and provide details of the incident so that we can investigate it.

We will attempt to confirm as appropriate with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are not satisfied with the outcome, we will advise you about further options including, if appropriate, lodging a complaint with the designated government authority.

Do we disclose your personal information to anyone outside your location?

We disclose personal information to our affiliates and associates, and third party suppliers and service providers located overseas in order to process your transactions and for the purposes listed above.

We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

The full list of the countries in which I-Remit operates can be found in our website. We use a range of physical and electronic security measures to protect the security of the personal information we hold and prevent misuse, loss, unauthorized access, modification, or disclosure. We secure information according to established industry standards.

Some information we hold about you are stored in paper files. We also hold your personal information in electronic documents and files that are stored in secured facilities owned by I-Remit or its external service providers.

I-Remit adheres to industry best practice in securing the privacy of electronically transmitted data ensuring protection both at the network and database levels. I-Remit engages an independent third party to conduct vulnerability assessment and penetration testing to ensure that its systems and IT infrastructure have been properly secured.

What are my rights regarding my personal information?

- You have the right to be informed of how your data is being used and to ask us for a copy of your information without any additional charges.

- You have the right to request a copy of your personal information you have previously provided to us for purposes to which you have consented or where our use is required for a contract with you. This can be provided in an easy readable electronic format or transferred to a third party nominated by you. We may charge you an administrative fee for providing the information, or not act upon your request, if the request is manifestly unfounded or excessive.

- You have the right to ask us to update, correct or supplement the data we hold about you.

- You have the right to request the deletion of your personal data. After receiving and reviewing your request, if legitimate, it will be our responsibility to promptly cease processing and to delete your personal information.

- Where you have consented to the processing of your personal information, you have the right to withdraw your consent at any time.

- You have the right to opt out of sales and marketing communications from us at any time.

- To ensure that the data of our users are not subject to breaches or illegitimate use by third parties, we will ask you to confirm your identity before carrying out your request.

If you have any questions of concerns regarding our privacy policy, the treatment of your privacy, a possible breach of your privacy or if wish to exercise these rights, please do not hesitate to contact us.